Huang Pottery

FAQ

What's up with the Oddities category?

The Oddities category contains seconds, a term often used for pieces that have a "flaw" of some kind that means they don't meet the cut for regular sale. I call them oddities because often, these flaws are aesthetic and surface level meaning they simply don't meet my aesthetic quality standards but might meet yours. Beauty is in the eye of the beholder.

Unless otherwise stated in the product description, the flaws do not impact the functionality of the piece.

Examples of flaws:

How should I care for these ceramic pieces?

All items are food-save and microwave-safe unless otherwise listed in the product description. I recommend hand washing items to increase the longevity of the piece but these are also dishwasher safe!

What do you use for packaging?

I try my best to use sustainable packaging. This includes reusing wrapping paper and boxes that I get in the mail which means your packages might look a little worn when they arrive. This also means your order might come with styrofoam packing peanuts or plastic materials as I'm reusing as much as I can. 

Because of this, I can't guarantee that every package that goes out uses recyclable material, but please trust that I am doing my best in reusing materials on my end! 

Delivery timeline

Behind Huang Pottery is only one person! Processing times for orders can take 1-2 business days. All packages are shipped via USPS Priority Mail.

After orders are shipped out, you will receive a tracking number in the mail and you can check the status of your package there.

Damaged goods policy

In the unfortunate event that any items were damaged in transit, please email me at huangpottery@gmail.com within 24 hours of receiving your order with your order number, a picture of the damaged item and the box it came in. 

Return policy

Please understand that I do not accept returns for any reason, the only exception is if you received the wrong product because mistakes happen! 

Your cart is empty.
START SHOPPING